As of October 2022 we have revamped a few of our policies, please read below for our exchange and return protocols. If you have any order questions or comments, please email hello@loyalestudio.com and an associate will get back to you within 1 to 2 business days.
Event Return Policy
All purchases made at craft fairs, pop-ups, and marketplaces are FINAL SALE.
Fall and Holiday 2022 Return Policy
Purchases may be returned for a refund within 7 business days of the delivery date, please read below for our full return protocol.
Take note if you order in late November or early December, items that you wish to return must be received by December 10, 2022 for a refund due to our closure on December 12th. If we do not receive your return by 12/10, we cannot offer you a refund, so please shop wisely. No exceptions can be offered and the below return policies apply...thanks for your understanding.
If you return items from a Linen Gift Package order, we are unable to refund the $11 add-on cost that covers the wrapping paper, stickers, twine, greeting card and shipping fee. Same goes if you ordered Gift Wrapping. Thank you for your understanding.
Please note, we do not process direct exchanges, so if you’d like a different color or style, please order your desired item through our website as a new order.
For a refund all goods must be:
- in resalable condition: not used, altered or washed
- folded and shipped in a secure form of packaging
If these steps are not followed, we cannot guarantee a full refund.
All return shipping costs are your responsibility unless the item has been damaged before or during delivery or there has been some other mistake by our account.
We cannot take responsibility for items returned to us without prior notification and/or items that are returned with a shipping option where you cannot track the package.
Return Process
- Email us at hello@loyalestudio.com
- State why you are returning the purchase by specifying one of the following reasons:
- Don’t like fabric
- Don’t like the color
- Not as expected
- Arrived damaged
- Incorrect item sent
- Other (please note the issue)
- Mail your package to the below address with tracking to ensure delivery:
- Loyale
5758 Geary Blvd. #164
San Francisco, CA 94121
919-322-9053
Returns can take up to 8 to 10 business days to reach our facility depending on your location.
Loyale will issue a refund in the form of the original payment. Credits will be processed within 5 business days, but may not appear on your statement for 1 to 2 billing cycles depending on the credit card company.