We want you to feel confident when making a purchase, so we’ve established the following policies with a variety of shipping options, fulfillment details and tracking specifics.
HOLIDAY SHIPPING UPDATE - we will only be shipping orders until December 12, 2022 and then the office will be closed for the holidays.
Order Processing
Orders are processed Tuesday through Thursday. Please allow 2-3 business days for your order to be shipped out.
We will honor your order within the limits of our available stock. In the event that any of the products ordered aren’t available in our inventory, you’ll be notified via email of any changes to your order availability. For partially delivered orders, you’ll be refunded for the items that are not available.
We can’t guarantee modifications to your order can be made after you’ve completed and submitted your online order.
If you have any order questions or comments, please email hello@loyalestudio.com and an associate will get back to you within 1 to 2 business days.
Gift Messages + Wrapping
Loyale offers an eco-wrapping and custom greeting card package. Please click here to learn more about our Linen Gift Package.
Sales Tax
Only orders shipped within California state will be charged sales tax.
US Shipping
Loyale offers one-way complimentary shipping within the US via First Class US Mail on orders over $45.
If your order total is below $45, a flat rate shipping fee of $7 will be added to your total.
Estimated shipping time is 3 to 5 business days and up to 7 days for more remote locales, such as Hawaii.
A guaranteed 2 day shipping within the US option is available via USPS Priority Mail Express for a flat rate of $14, please select this option at checkout if you wish to receive your order more quickly. All orders are shipped from San Francisco, CA.
International Shipping
Loyale ships internationally via the US Postal Service for a flat rate of $35.
This option includes tracking and has an estimated shipping and customs-clearance time of 7 to 14 business days.
Loyale cannot declare the value of a package as anything other than its retail value.
This flat shipping fee does not include customs and duties; please be prepared to pay your local carrier for these fees. You are responsible for all customs and duties fees, and packages returned to Loyale for unpaid fees will receive a refund minus a 30% restocking charge. In the rare case of customs delays, please contact the US Postal Service with your tracking number. All orders are shipped from San Francisco, CA.
Tracking
We will issue you a tracking number via email once we have sent out your package.
While you will receive the tracking number immediately, that does not mean you will be able to track your package immediately. You must wait until your package is scanned in by the US Postal Service or UPS.
Important Notes
Customers are responsible for entering the correct shipping information; deliveries will be made according to those order specifications.
Loyale is not responsible for stolen packages left on door steps or unsecure areas, please provide an address that is safe for delivery.
Loyale cannot change or alter the delivery method once shipped.
If you return items from your order, we are unable to refund additional shipping costs for upgrades or international orders.